EASY, FAST, RELIABLE SHIPPING - STRAIGHT TO YOUR DOOR!
EASY to use shipping options. Simply add products to your cart and on checkout you will be prompted for you preferred delivery address.
FAST overnight shipping. Benefit from our overnight shipping if:
• Your order is placed before 3pm
• Your address is a physical location (PO Box deliveries are slower)
• You use instant payment options such as credit/debit card
• Your parcel fits in a Fastway satchel and weighs less than 5kg
• You are close to a serviceable CBD area that Fastway delivers to overnight.
SHIPPING DETAILS & COSTS
Orders are shipped and processed from Mermaid Beach Gold Coast 4218, Australia.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers. Prices are subject to change without notice.
Lady Jane Healthy Living has special discounted rates with Fast Way Couriers and Australia Post, making your purchases as cost affective as possible. Lady Jane offers Free Delivery on all orders over $150 including GST. A flat shipping rate of $9.95 applies for all orders under $150 to VIC, NSW, SA, TAS, QLD & ACT. A flat shipping rate of $15.00 applies for all orders to WA & NT.
Unfortunately we are unable to deliver products from Lady Jane Healthy Living, outside of Australia. We take no responsibility for any fees, charges or incidents arising from purchases made outside of Australia.
ORDERING & DELIVERY DETAILS
When placing an order with Lady Jane Healthy Living, the following steps are taken as a standard procedure to ensure your order is delivered fast and securely.
1. As soon as your order is placed, you will receive an automatic order confirmation to verify that we have received your purchase. Please remember to note any special delivery instructions on our checkout when placing your order.
2. As soon as your goods are packed and shipped, generally the same day, a second email will be sent along with your shipping tracking ID. Lady Jane ships products through Fast way and Australia Post. Use this ID to track your parcel all the way to your door. The majority of orders are delivered within 3 to 5 days, so you may not need to check your tracking as it will be delivered before any update.
3. Orders are packaged in boxes or satchels with padding to prevent any possible damage.
4. Orders are delivered through road and air freight depending on the option you use. Standard delivery times are 1 to 2 days NSW Metro and 2+ days Australia wide if sent using Australia Post. Please allow a little more time if your delivery address is regional.
5. We require a signature on arrival of your package, this is for your security. Please provide an address that someone will be home to receive the delivery. In the event no one is available to receive delivery, a card shall be left advising the package is collectable at the nearest Australia Post depot or if sent by Fast Way a card with an option of a second attempt. After the second attempt from Fast Way it will need to be collected from the nearest Fast Way depot. If no contact is made it is then returned to us. We will contact you and try to deliver it again however there will be an additional freight charges.
6. If you would like to make a claim relating to your order we accept reasons of, shipping damage and/or wrong items sent.
Please contact Lady Jane Healthy Living within 24 hours. The reason for this is that our courier service requires claims to be filed within 24 hours of delivery. If you notify us outside of this period we will be unable to claim for the damage of your delivery. After your claim, we will promptly redeliver your goods again at no charge or provide a refund as long as the items are returned in full at our expense. If we find there is no problem with the items returned, i.e. no damage and/or correct items sent, we can return the items at your shipping cost only.
7. Please understand there are no refunds on items, which have been tampered with, or if you have a change of mind.
Thank you for your time in reading this page. Lady Jane Healthy Living aims to provide top level of service, fast deliveries and low prices all day every day.